How to make a complaint?
To speed up the complaint processing process, please describe the problem in detail and attach photos, if possible. Based on the reported complaint, we will perform a preliminary analysis and contact you to determine further steps.
1.
Download the complaint form
Click here to download the complaint form
Send the completed form to: reklamacje@laboplast24.com
2.
Form and order verification
After submitting the form, the department will process your application as soon as possible.
3.
Address for returns
A recognized complaint or return should be sent to the following address:
Laboplast Sp. z o. o
Street Brzozowa 8
83-200 Rokocin
Important information regarding complaints
- In the event of a complaint, the original packaging and completeness of the goods must be retained.
- Before the courier collects the goods, please carefully check the condition of the packaging and sign the receipt protocol.
Individual approach
All complaints will be considered individually, and our goal is to resolve the situation as quickly and as beneficially as possible for you.
Returns and repairs
In the event of a justified complaint, the damaged goods will be repaired or replaced with a new (full-value) one, and if this is not possible (e.g. due to out of stock), we will refund the equivalent of the product price. Information on how to handle the complaint will be provided within 14 days from the moment the shipment reaches our store.
All information about the processing of complaints is provided to the Customer on an ongoing basis.